Community guidelines
Xyntal brings together people who want to build something. That only works with trust. These rules protect that trust – and anyone who breaks them should expect consequences.
Last updated: 28 October 2026
At a glance
- Be real.Honest details on your Xyntal card – no fake profiles, no made-up references.
- Quality over quantity.Only say yes if you mean it. No spam, no mass requests.
- Respect, always.No harassment, no discrimination – not even when saying no.
- Ideas are a matter of trust.What you're shown stays confidential. Put important things in writing.
- Build, don't rip off.No scams, no MLM, no crypto pumps. Report what's not okay.
Our stance in one sentence: Be honest, be respectful, and treat other people's ideas the way you want yours to be treated.
Scope
The rules apply everywhere on Xyntal: Xyntal card and profile, suggestions and matches, messages, community, marketplace, members, project board and workspaces – on web, macOS, Windows, iOS and Android. They also apply outside Xyntal when behaviour arises directly from a Xyntal contact (e.g. threats by email after a match) and is proven to us.
The 10 rules
1. Respect, always
Behind every profile is a person who dares to share an idea.
- Allowed: objective criticism, clear rejections, differing opinions.
- Not allowed: insults, threats, belittling; discrimination based on origin, skin colour, gender, sexual orientation, religion, beliefs, disability or age; sexual advances and suggestive content; continuing to write after a clear no; pursuing someone through other channels.
Example of a violation“With an idea like that, don't even bother starting, typical …”
Example that's okay“I see a problem with the market: there are already three big players.”
2. Quality over quantity – no spam
Contact only happens when both say yes. We want to keep it that way.
- Allowed: saying yes when you mean it; a personal first message after the match.
- Not allowed: mass yeses without real interest; copy-paste messages to many people; unsolicited ads and pitching services; contact details in your profile, project board or marketplace asking people to contact you without a match; getting around limits.
Example of a violationSending the same message “Need a website? €499” to all your matches.
3. Be real
Others use your Xyntal card to decide whether to spend time with you.
- Allowed: “Beginner”, “no customers yet”, “5 hours a week” – honesty is never a disadvantage.
- Not allowed: fake profiles, second accounts, other people's identities; made-up references, customers, revenue, user numbers, investors or degrees; passing off other people's photos, logos or work samples as your own; unlabelled AI photos pretending to show you.
Example of a violation“Exit 2024 for 2 million” when that exit never happened.
4. Ideas are a matter of trust
Anyone who shows you an idea trusts you. Abusing that trust is one of the most serious violations.
- Allowed: talking openly about your own similar ideas; quoting or sharing after getting consent.
- Not allowed: passing on confidential information, documents, screenshots or workspace content to third parties; having conversations only to grab ideas and build them yourself; publicly exposing other people's ideas.
- Good to know: An idea on its own is often not legally protected. Put what matters to you in writing (e.g. an NDA).
5. A match is not a contract
- Xyntal connects people and provides workspaces. Xyntal is not legal, tax or financial advice and does not settle disputes about equity, rights or money.
- We strongly recommend written agreements on equity, roles, time commitment, rights to code and design, vesting and leaving – reviewed by professionals.
- Not allowed: knowingly false promises (equity, pay, funding) to get someone to join.
6. Work together fairly
- Allowed: switching to email, calls or meetings after a mutual match; recruiting people for real projects.
- Not allowed: collecting or exporting contacts for other platforms, recruiting databases or mailing lists; pressuring members of other projects.
- Good to know: Ghosting in the middle of a promised collaboration isn't a rule violation, but it's unfair – let people know.
7. Build, don't rip off
- Not allowed: MLM and pyramid selling, “get rich quick” offers; tokens, coins or investments with promised returns, pump-and-dump; asking for money, upfront payments, login details or ID documents as a condition for “joining”; phishing, malware, fake links.
- If something feels off: don't pay, don't hand anything over, report it.
8. Follow the law
- Not allowed: illegal content and offers; copyright and trademark infringements; publishing other people's private data (doxing); pornographic, violence-glorifying or extremist content.
- Video and music on your page: Under “Video / Music” on xyntal.com/yourname you may only embed your own projects – videos, songs or podcasts that you made yourself or hold all rights to. Other people's music videos, songs or clips are not allowed, not even with a source credit. Violations are treated as copyright infringement and can lead to your account being suspended.
9. No technical tricks
- Not allowed: scraping and automated data collection; bots, scripts or macros for yes/no, messages or requests; AI bots chatting in your name without the other person knowing; exploiting security vulnerabilities (please report them confidentially); manipulating suggestions.
10. Report, don't look away
- Report violations in the app (“Report” on a profile, card, post, project or message) or by email to admin@xyntal.com.
- Reported people don't find out who reported them.
- Not allowed: knowingly false reports, reports used as leverage, retaliation against people who report.
Penalties
Every violation falls into one of three severity levels and adds warning points. At 3, 6 and 9 points, stricter measures follow automatically; severe violations lead to a permanent ban right away.
Principles
- Proportionate: We consider severity, intent, harm, repetition and remorse.
- Per person, not per account: Measures apply to the person. Creating a new account after a ban is itself a severe violation.
- Always explained: Every measure states the rule, reason, duration and how to appeal.
- A human decides: Bans are always issued by a person, never by an automated system alone.
- No buying your way out: Subscription tiers don't protect against measures.
Levels of measures
| Level | Measure | Duration | Effect on the account |
|---|---|---|---|
| 0 | Notice, edit or remove content | immediately | no points, note only |
| 1 | Warning | points expire after 12 months | account fully usable |
| 2 | Restriction: no new yeses/requests, no posts, no marketplace | 7 days | existing matches and workspaces remain readable |
| 3 | Temporary ban | 30 days | no login; matches see “temporarily unavailable” |
| 4 | Permanent ban | indefinite | account and card deactivated, custom link released, no new account |
Severity levels and warning points
| Level | Points | First measure | Typical violations |
|---|---|---|---|
| A – minor | 1 | Level 0 or 1 | unfriendly tone, outdated or inaccurate card, contact details to get around matching, a single ad message, unlabelled AI content |
| B – moderate | 3 | Level 2 | Mass requests or copy-paste spam, circumventing limits, made-up references or figures, insults, continuing to write after a no, copyright infringement (including other people's videos or music on your own page), a custom link using someone else's brand, a deliberately false report |
| C – severe | straight to level 4 | Level 3 or 4 | fraud, scams, MLM, crypto pumps, phishing, malware; threats, sexual harassment, stalking; severe discrimination, hate speech, extremism; fake identity; sharing confidential workspace content, stealing ideas; doxing; scraping and bots; evading a ban; exploiting security vulnerabilities |
Level C without intent (e.g. a bot test out of curiosity, stopped immediately) can be reduced to level 3 instead of 4. For level C, we suspend the account as a precaution during the review.
Point thresholds
| Points (last 12 months) | Automatic measure |
|---|---|
| 3 | Restriction for 7 days (level 2) |
| 6 | Temporary ban for 30 days (level 3) |
| 9 | Permanent ban (level 4) |
Points expire 12 months after the respective violation. After a temporary ban, any further level B or C violation within 6 months leads to a permanent ban.
Follow-up measures
- Content: Violating content is removed or hidden, even if the measure is otherwise only a notice.
- Matches: For level C, we dissolve affected matches and tell the other side that an account was removed for a rule violation (without details).
- Workspaces: Banned people lose access; the content stays available to the remaining members.
- Money: If banned for a violation, no refund for running subscriptions, as far as legally permitted; free referral weeks earned through fake accounts expire.
- Authorities: If there is a danger to life and limb or signs of serious crimes, we inform the relevant authorities where required by law and secure evidence.
Process and appeals
Every report is reviewed, every measure is explained, and any measure can be appealed free of charge within 6 months.
How it works
- Report: in the app or by email to admin@xyntal.com, with what, where and why (a link or screenshot helps).
- Confirmation of receipt to the person who reported.
- Review: Level C within 24 hours, otherwise within 7 days. For levels A and B, the affected person can respond beforehand.
- Decision with reasons, sent to the affected person: rule, content, measure, duration, point total, how to appeal.
- Feedback to the person who reported, on whether action was taken (without details of the measure).
Appeal
- Deadline: 6 months from the decision, in the app or by email. Banned people can also appeal by email.
- Reviewed by a different person than the first time where possible; as long as Xyntal is run by one person, we say so openly.
- Reasoned reply within 14 days. If the decision was wrong, we reverse it, delete the points and restore content.
- The measure stays in place during the appeal; if the appeal succeeds, a temporary ban is not extended afterwards.
- Statutory rights (out-of-court dispute resolution, courts) remain unaffected.
Returning after a permanent ban
You can apply for reinstatement after 24 months at the earliest – not for fraud, threats, sexual harassment or extremism.
Seen something that's not okay?
Report it – we look at every report.
These guidelines grow with Xyntal. If we change them, we'll tell you in advance. Operator and contact: see Legal notice.